General Shipping Information

Delivery Information

The goods will be delivered to the address given by the customer at the checkout stage of the order only.

We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Finnmark Limited uses third party couriers and shall not be liable for any delay caused in the delivery of goods. 

In the case of products purchased by credit card, the products can only be dispatched to the credit card holder's delivery address. All products must be signed for, on delivery.

If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied. If the goods are returned to us due to attempted deliveries failed where the customer was not present, the return to sender charges and any redelivery charges will be owed by the customer. Please note, these charges can be considerable.

It is the customers responsibility to inform Finnmark Limited of any access restrictions for site deliveries at the point of ordering. Site deliveries can be made on large articulated lorries and therefore Finnmark Limited must be notified if the access is not suitable. Any costs for redelivery and restocking charges must be paid by the customer in the event a delivery cannot be made due to the access.

Please note, we advise that you do not book in any builders or electricians onto your premises for installation on the day of expected delivery of your materials. This is due to the fact that shortages and damages might occur. We will not be held liable for any wasted time & associated invoices incurred by trades people having to wait/be redirected to your premises as a result of misdeliveries/short deliveries or damaged deliveries. 

Palletised deliveries are strictly curbside and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the driver’s discretion. Pallet Deliveries cannot be made on gravel or grass driveways. It is the customers responsibility to inform Finnmark Limited if a driveway or delivery point is not a hard surface. Any costs for non-deliveries due to unsuitable surfaces must be paid by the customer.

Our dedicated Moffett delivery service is also available as an option for you. This means a rear-mounted forklift truck (i.e. an accompanying forklift as part of the lorry) will lower your goods off the lorry for you, with no need to handball any materials off the truck. Specific terms apply here, so please get in touch should you wish to opt for such a service and we can advise you on the practicalities. As part of our D&M service, we opt to delivery your goods with a Moffett delivery, which will have to be paid for additionally. For outdoor sauna barrel deliveries, the price of a dedicated Moffett service to your property is already included in the product deal. 

Customer collection is free. You will be required to bring proof of purchase, Personal ID (passport or Driving Licence) and sign for collection.

Big & Bulky Deliveries

We are dedicated to getting your order to you as promised and safely. Please be aware that it will be necessary to deliver most Big and Bulky orders in a curtain-sided lorry and on a pallet.

The customer will need to assist in unloading orders longer than 1.5m with either a fork lift truck or manually hand-balling the items from the pallet. The pallet freight providers do not allow for the use of the tail lift on orders longer than 1.5m and therefore if they offer this, they do so at their own risk. Unfortunately Finnmark does not offer HIAB or other mechanically offloaded delivery services as standard. If you require assisted offloading, we will need to get you a quote from a third party provider for this service.

We use pallets to deliver the majority of these large or oversized products. These form part of the product packaging and are non-returnable. You can reuse these pallets or alternatively dispose of them independently.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

All products sold are on a supply basis only and do not include installation unless otherwise quoted for and contractually agreed.

Design & Material Order Deliveries

Due to the often bulky nature of our material bundles once all is finalised, please be aware that it will be necessary to deliver these bundles with a dedicated Moffett delivery (see above for a further explanation of this service). The price for this delivery will be added to the material bundle upon presentation of the quotation and any free shipping quota stated on our website will not apply to D&M bundles and will be disregarded.

Upon receipt, goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Finnmark Limited within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short. Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.

Please note, we advise that you do not book in any builders or electricians onto your premises for installation on the day of expected delivery of your materials. This is due to the fact that shortages and damages might occur. We will not be held liable for any wasted time & associated invoices incurred by trades people having to wait/be redirected to your premises as a result of misdeliveries/short deliveries or damaged deliveries. 

Damage Reporting

Any damages or quality issues must be clearly written on delivery notes and the damages must be reported to Finnmark Limited within 24 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged. 

Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Finnmark Limited within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.

Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.

Above is an overview of our Damage Reporting, however, customers should review our full Returns, Cancellations, Damages and Refunds Policy before proceeding with any orders.

General Shipping Costs


The shipping costs will be automatically calculated in the checkout phase. Depending on your chosen service, we ship from our warehouse and aim to dispatch/deliver within 1-3 working days (for any items requiring dispatch on a double euro pallet and over). Items with lead times can take longer to dispatch and this means shipping times can range from next day to 14 working days sometimes longer.

Delivery charges and estimated delivery times are applicable to the UK mainland only (excludes Highlands and Islands). Additional charges will be required for Non-UK Mainland and Highlands and Islands deliveries, especially on Big and Bulky items. These will be quoted on a case by case basis.

If you have ordered oversized (over 2.4m) cladding or bench boards due to lack of availability in your preferred type, we will happily cut the material to size for the customer without charge to avoid additional pallet charge requirements due to the length of the material. Please note however, you will be required to purchase the material at it’s full size value and at this point the product has been customised and therefore cannot be returned for a refund.

International Orders

We are unable to ship to any address or port outside of the British Isles (United Kingdom, Eire and the Channel Islands) at present. Deliveries to the Channel Islands and the Isle of Man are on a Delivered At Place (DAP) basis. Our Incoterms are DAP, meaning that customers are liable for any resulting import tarrifs including taxes and duties. We are also able to offer ex works collection for international orders but in these cases the liability for the goods and any duties lies with the client at the point of collection. Should you wish to utilise this service, please contact our team.

Possible Duty & VAT Charges

We are unable to check and track changes to extra applicable duty charges, and thus we make you aware that certain items (more generally, not all sold through Finnmark Sauna) such as tobacco; books; periodicals; magazines and alcoholic beverages may incur extra charges upon import into your territory (includes US/Canada and all other international territoeries outside of UK mainland). Please be aware that this may the case. 

Shipping to US & Canada

We are accepting orders to the US and Canada. Due to high parcel volumes within the shipping system across all couriers, orders might take a few more days to be dispatched, but you will be notified as soon as your parcel leaves our warehouse. You will receive a tracking link from our courier service to be able to track your parcel on every step of its journey.

Please be aware that we can't ship liquids, big & bulky items (such as sauna heaters and steam loungers) and plant materials (such as whisks) to the US/Canada and orders will be (part-) cancelled and refunded accordingly.

Applicable Storage Fees for Unshipped Goods

Purchased goods that exceed its storage limit of 2 months are subject to storage fees. This means you can have your goods stored in our warehouses up to 2 months free of charge and beyond this we will have to start charging extra storage fees.

This is calculated based on the volume your order takes up in our storage bays and is generally charged at 12 GBP ex VAT*  per week for a single pallet (charges subject to change at short notice). The storage fees will have to be paid in full to regain possession and shippability of your goods.

* We reserve the right to increase storage costs at anytime.

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