As part of our customer care process we want to ensure that delivery acceptance is as smooth and easy as possible.

Courier Delivery

Once your order leaves our warehouse you will be sent a tracking code for either DPD or Pallet Track and when it leaves our premises it is the couriers responsibility to deliver at the designated date/time.

To prevent upset and frustration on the off-chance that there are courier delays, we advise that you
do not book contractors the same day as delivery of materials.

Accepting your large delivery

Bulk or pallet orders are kerbside delivery and would require personal arrangements to the area of installation as well as assisting in the unloading of long form materials. Timber lengths of 1.5m and above will require assistance in handballing off the truck due to the size of the truck's tail lift.

Large timber delivery charges
Timber above the pallet size of 2.4m may be subject to an additional charge for shipping. Please get in touch with our customer service team to discuss cost and arrangement.

For more information on bulk/heavy delivery or delivery times please get in touch with your local depot or ref pallet track updates via email.


If your order has some items that are of special manufacture and as such once preparation has commenced we will not be able to accept any cancellations, amendments or returns for these items.
All goods should be checked upon receipt and notification of any damages or discrepancies should be received within 24 hours. If you feel you do not have the ability to check for damages/discrepancies within this window, give us a call or sign for the items as damaged if you can't get through and report any issues to us in writing ASAP but within 14 days. Anything reported beyond this time frame could affect your claim.

Delivery dates are given in good faith but are estimates only and subject to change based on information provided by the manufacturer. The seller shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery.

Tradespeople and any proprietary work SHOULD NOT be arranged until goods are received and checked for damages or discrepancies. Finnmark will not accept liability for any 3rd party costs incurred as a result of any delays in dispatch or incorrect fitments of ordered items (please check measurements prior to ordering to avoid these instances).

Delivery will be made to the nearest hard road point. Carrier staff will generally be as helpful as possible but they will need assistance with heavy loads and unfortunately they are NOT insured to carry goods inside the property. If a courier is helpful enough to bring an item inside the property it is done so at the customers risk and it will be down to the customer to ensure proper floor/wall protection is in place prior to placing the items. Any property damage incurred as a result of bringing an item inside the property will not be covered by Finnmark, the manufacturer that supplied said items nor the courier that delivered them. For the return of any goods, the return must be accepted by us prior to sending said item or arranging a courier to collect said item

For other enquiries please get in touch with our customer service on: +44 (0) 1768 489273

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